We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you’re looking to return or exchange your order, we offer returns within 14 days of purchase. You can return your product for a different product or a refund to the original payment method.
Conditions of Return --------------------
Please note that personalized products cannot be exchanged or returned! All returned items must be in new and unused condition, with the original tags and labels attached.
Return Process --------------
To return an item, email us at service@werkerz.de with your Order Number and return reason and our support team will be happy to assist you with the next steps.
You will be liable for any return shipping charges.
Refunds -------
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 5 days from the receipt of your item/s for your return to be processed.
Questions ---------
For questions relating to our returns policy, please contact us at service@werkerz.de
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